thanks for comments, we will consider what can be done around all these ideas and the many others scattered across the blogsphere on these points. Pay-to-visit is here to stay. Not all our areas have paid admission and not all will. We are seeking the right balance atm. We know there have been some issues with customer service and really try to keep up with support. We have also an email customer@rezzable.com which is a lot more reliable than IMs. I thnk we also have made a lot of efforts to replace/fix tons of items that people have bought, but can of course appreciate that it is frustrating not to get a response. So pls send an email if there is anything still outstanding. I don't accept however, any excuse for ripp-off our stuff or any other stuff on the grid for that matter. LL's response to ripping items is pathetically weak and ambivalent, but that does not mean theft is not serious--or that we will not seek more significant actions. In fact we have already cancelled many new projects as we feel the risk of introducing significant new content into SL is too risky. I think it is also hugely demoralizing for the creators. So really any customer service gripe pales in comparison to the negative impact on making this virtual world more interesting. Regarding lowering prices and trying to make up for it in the volume--that is not our approach. We try to provide high-quality items and higher than average prices. We know we lose a lot of low price items sales, but actually selling stuff for cheap hasn't shown to be worth the effort. Maybe it works for others, but that's their way of doing it. We actually have a policy to not lower prices on our items--although we do have many incentives for customers. Once the price goes down, we think it damages the confidence of buyers who bought at the original price. In fact if anything we tend to raise prices over time.