So, let's look at some arbitrary numbers. One sim, say 100 visitors a day=27,500 Lindens a day. Would that be a fair presumtion? Are these the #'s your needing/wanting? One statue=50,000 lindens, how many are you selling in a day? week? month? As two annonymous posters pointed out, where is your customer service model? Are not customers # 1 in most successful enterprises? Aren't they the one's who really make or break you? Case in point, or example: One SL retailer, makes good quality furniture, reasonably priced. Customer service on the other hand comes at a sacrifice. The creator/seller treats you like its a huge bother to help when you need it. Result=not return to buy anything and reputation starts to slide. Your company just flat out does not respond at all. How do you think that lands on a buyer? That you don't care, you don't have to? How pompous is that? I happen to know that alot of your products are purchased with full perms from other SL creators. They wish, secretly, that you had not done so. Because, they are the ones being asked to support a product they created, but do not sell. It hurts them as well when it shouldn't. If you need a reference for providing great content, I don't think you need it. If you need better staff, I don't think you need that either, they do a stellar job at what they do already. Your great at pulling people together and making things happen, this is certain, but after a short time the continuity is lost. The community that's started is gone. Isn't a great city made up of its members? SL, is really a 'small' town of about 65,000. So, a sense of commuinity is imperative, to belong. You create belonging, but it's temporary for one various bussiness reason after another. I seem to recall why and how your Greenies home is so successful. That's becuase it interjects very subtle advertising that is nice to look at and doesn't get in your face combinded with something beautiful and fun. Finally, if you start a community and its not going as desired, then you either approached it wrong from the start, or failed on implementation/marketing, etc. Don't destroy/erase a community that you failed at. Give them a chance to help you with feedback like this. Then take it to heart like LT has, and see whats feasable. Meanwhile communicating to your citizens, just like one would see in the bussiness section of a newspaper. Its all about communication isn't it? I do wish you much success, you have something here that requires focus as your content is king. Sorry for being so long winded. :)