Well, it is sorta nice that YouTube/Google asked a follow-up on the scare the gave us about shutting down our YouTube account--But, it looks like auto-respondo-bot . Let's see if they can start to react to and deal with some of their responsibilities as a major force on the web. I still am surprised (or maybe eyes opened now) that Google is so hard to contact and seems impenetrable to deal with support issues. But that does create opportunities for new companies to step in and offer service and related services. Check post here about how to deal with YouTube for Publishing Video.
Auto-respondo-bot survey from Google/YouTube support machinery. Nice to get asked, but are there any people at Google that will do something?
It was particularly alarming to get shutdown without any notice. And it made me realize just how vulnerable we are to the Google machine. Losing access to Google accounts would mean losing emails, chats, documents as well as break a lot of stuff on our sites. What really regulates Google and what would really stop them from more random actions? In fairness, YouTube is serving billions of video streams per day and it sure seems like there is a lot of drama associated with all of this. Nonetheless, there seems to be a greater expectation on someone as powerful as Google to at least 1) not make random actions 2) advise about possible mistakes or network issues 3) offer some way to talk to someone who might know what to do. Even Microsoft does this--charging you by the minute on calls. We did even think to ourselves about how good we are at communicating with our communities/users. In fact, we are not so great at this either. Our scale is tiny compared to Google, but the issues are still there. How can you respond to people in a timely, fair way at web-scale? We think about using our site of course. We use Twitter, Facebook, Flickr and YouTube as main outreach. Also the virtual experience allows for more direct--albeit less scalable interaction. The auto-respondo-bots have their place. But it seems that there should be more human attention somehow.